Our Cancellation, Refunds And Payment Policies

Cancellation Policy

In the case that you need to make any changes to your appointment, reschedule your appointment date, or cancel your appointment, we ask that you please notify us at least 48 hours prior to your set appointment. If you do not show up for your appointment, you will be required to pay the full price.

Appointments

We ask that you please arrive on time for your appointment. This ensures that you will have the full scheduled time for your treatment to be completed. If you arrive late to your appointment, your treatment will be completed in the originally allotted time frame – we cannot allow your appointment to go longer in consideration of the next guest. If you arrive too late and your treatment cannot be completed in the given time, we will have to ask you to reschedule. In this case, charges may apply.

Satisfaction Policy

In the case that you are not satisfied with the treatment you received, please inform us immediately after the service. We will work to ensure it meets your expectations and satisfaction.

We will not accept any complaints that are made one week after a regular treatment or two weeks after an injection treatment. We absolutely do not offer refunds or credits on any of our services.

Payment

All payments must be made before your treatment begins. We accept payment by cash, e-transfer, and all major credit cards.

COVID-19 Protocol

You must not visit if you are sick. If you have any symptoms of COVID-19 you may not enter the clinic. If you are experiencing any cold or flu-like symptoms such as fever, cough, runny nose, sore throat, headaches, etc. you cannot visit the clinic until your symptoms are gone.

You will be required to complete screening questions before your appointment begins. You will be required to wash your hands before and after your appointment, and a mask must be worn in order to enter the clinic.